Frequently Asked Questions
Answered
below are the most common questions surrounding domain names. If your question
is not answered please feel free to contact Knowall by e-mail: names@knowall.net
or
telephone: 020 7610 1115
What costs are involved in registering a domain name?
Can a domain name include any character?
Who can register a domain name?
Is it possible to register several domain names?
Once registered can I move my domain to another service provider?
How much does it cost to move my domain name?
Why does my domain name need to sit on two servers?
How does Mail Forwarding work?
How do I pay for a domain name?
Do you offer a reseller program?
A domain name is a website address through which an individual or organization can be known on the Internet. Having a domain name and website enables people to have access to you, your products & services and any other information that you want to be made public.
Choosing the right domain name for you or your organisation is important. Things to bear in mind when choosing a domain name are:
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Is it easy to remember?
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Would it look good?
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Does it create the impression you are aiming for?
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Does it suit the purposes of your planned site?
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Will it help to generate Search Engine traffic by being related to the keywords?
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Do you want to register different variants of the same domain name i.e. .co.uk/ .uk.com/.it?
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Different types of domain relate to different types of organization e.g. .com is commercial, .org is a non-profit organization. These are global and country specific.
Top level domains are like country
codes in a phone number. They indicate the country the domain name is
registered in. There are two different kinds of top level domains: country
code and generic. Country code domains indicate a country origin (e.g., .fr
for France or .jp for Japan) and generic domains indicate the area in which
the registrant is active (.com - commercial, .net - network and .org -
organizations) and is non-country specific.
The country code top level domains are handled by a Network Information Center
(NIC) in each country, and the generic domains are administered by the
American company Network Solutions (ie InterNIC).
Once you have chosen the domain name you want and have
checked its availability, it is important that you register it as soon as
possible to prevent someone else from doing so. Knowall can register your
domain name for you and also offers a free
checking service, which allows you to spend as long as you like exploring
different options.
To check availability conduct an
online search, you may then purchase available domains online securely.
This varies from top level domain to top level domain. Generally speaking, anyone can register a domain name if the name is not already registered in the top level domain you had in mind. Restrictions apply on top level domains such as .ltd.uk, where the domain has to be the same as your Limited Company name.
There is one cost when you register a domain name, and there will be no other charge until the domain comes up for renewal. See our price list for a list of prices for all the country domains.
Is it possible to register several domain names within the same Top Level Domain?
Yes:
In some country code Top Level Domains such as .as, .dk and .co.uk it is
possible to register as many domain names as one would like.
No:
In the Top Level Domains where a local company is required, one is often only
allowed to register one domain name per organization.
No. But almost. You can use any combination of the letters A through to Z, the numbers 0 through to 9 and hyphens ( - ). (in .com/net/org you can use underscore '_' ). Please note, upper and lower case characters are treated the same.
What is the maximum length of a domain name?
The majority of domain names should be a minimum of 3 and a maximum of 67 characters. One exception to this rule is "ac.uk", "co.uk", "ltd.uk", "org.uk", "plc.uk", & "uk.co" domain names which can be between 3-80 characters in length.
DNS (Domain Name System) is a system that translates a domain name to an IP
number and thereby locates the server a web site is hosted on. All domain
names need two DNS servers in order to be able to be located by others on the
Internet.
Knowall provides you with free use of our two DNS servers when you register a
domain name.
If you have your own dedicated mail or web servers, you may modify the domain
servers via email to techsupport@knowall.net.
Confirmation must be made via phone or fax,
if the request does not come from the registrants email address.
Mail forwarding is used to provide you with a memorable email address or
multiple email addresses without having to change your current mail system.
For example, if you already have an email address such as domain@msn.com,
Knowall can redirect all email that is sent to your NEW email address tom@yourdomain.com
to your existing email address.
Mail Forwarding is a service included when you register your domain name with
Knowall.
Once registered can I move my domain to another service provider?
Yes. To transfer the domain that you purchased through Knowall over to an alternative ISP, please email your request to techsupport@knowall.net detailing your Internet Service Providers (ISP): Primary nameserver and Secondary nameserver, your ISP will be able to supply these details
There is no charge for Knowall to move your domain from it's servers to another service provider to host your web site or e-mail.
How do I pay for a domain name?
Domains can be paid for by credit card on the site, or phone to set
up an account: 020 7610 1115
Knowall accepts the following credit cards: Visa, Mastercard, Switch.
Alternatively you may set up a bulk purchase or reseller account, see below.
If you have a customer base to which you could resell our domain registration services, contact Knowall to find out about our Reseller Programme. For information about the Knowall Reseller Program call Serena on 020 7610 1115 or email names@knowall.net